Volvo

by Cindy

When we first arrived in the UAE we purchased a 2009 Volvo S80. It was used, about 4 months, with 10,000 km on it when we got it. Even though the car is fairly new, we have had a couple of instances recently where the battery was dead so we took it into the shop. Over here, you can't just buy batteries at any store like you can in America. There are a few shops but really you have to get them from the dealer. Also, they don't last long. All of our friends have told us, no matter what kind of battery you get, it will last about 18 months. With the heat we have here for six months out of the year, that's really no surprise.

So, after having to jump the car a second time, Jeff and I decided to make a trip to the dealership. We called ahead and they told us that for a new battery, we didn't need an appointment and could just show up. We called twice to verify and got the same story both times so we assumed this was in fact the case but we were still suspicious. The last thing we wanted to do was spend Christmas eve at the car service shop.

We got there and they immediately took our information, went and got the car and checked it out. Jeff and I had time to look around the showroom at the new cars before they came and got us to say the car was ready. He handed us the keys and said, "The battery was weak, we replaced it. It is covered under warranty so you are ready to go." Really? Under warranty? Merry Christmas to us! That's my kind of customer service and my kind of warranty!